Address: 2059 E Roaring Creek St, Boise, ID 83713, United States
Email: aloisjacquesjeanlien64@gmail.com
Phone: +1 208-938-2121
Returns
At Alois Cards, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return guidelines below:
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Return Eligibility:
Returns are accepted within 30 days of receiving your order. Items must be unused, unopened, and in their original condition and packaging. -
Non-Returnable Items:
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Opened or used trading card products
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Single cards, packs, or boxes that have been opened
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Sale or clearance items
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Return Process:
To initiate a return, contact us at aloisjacquesjeanlien64@gmail.com with your order number and reason for return. We will provide return instructions. -
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (incorrect or defective item).
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7-10 business days.
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Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at aloisjacquesjeanlien64@gmail.com with photos of the product. We will work to resolve the issue as quickly as possible at no additional cost to you.
Contact Us
If you have any questions about your return or refund, please contact us:
Email: aloisjacquesjeanlien64@gmail.com
Phone: +1 208-938-2121
Thank you for choosing Alois Cards!